PRIVACY POLICY

This Privacy Policy describes how PROJECT GLAUS collects, uses, stores, discloses and otherwise processes personal information when you visit projectglaus.com (the “Site”), submit information through the Site, subscribe to PROJECT GLAUS communications, contact us or make a purchase.

References to “PROJECT GLAUS”, “we”, “us” and “our” refer to the entity identified above.
This Policy applies only to personal information processed by or on behalf of PROJECT GLAUS. Independent third parties may process information under their own privacy policies.

1. INFORMATION WE COLLECT

Depending on how you interact with the Site and our services, we may collect or receive the following categories of information.
I
NFORMATION YOU PROVIDE
This may include:
  • name;
  • email address;
  • telephone number;
  • billing information;
  • shipping address;
  • order information;
  • product and size selections;
  • information submitted through checkout;
  • information submitted through PRIVATE ACCESS or other forms;
  • communications with CUSTOMER CARE;
  • return, refund or dispute information;
  • and any other information you choose to provide to us.
You are responsible for ensuring that information you provide is accurate and, where you provide information concerning another person, that you are authorised to provide it.

2. ORDER & TRANSACTION INFORMATION

When you place or attempt to place an order, we may collect or receive information required to process, verify, fulfil and record the transaction.
This may include:
  • order number;
  • products purchased;
  • transaction value and currency;
  • payment status;
  • payment method;
  • transaction identifiers;
  • billing and shipping information;
  • fraud or security-related information;
  • and information supplied by payment or transaction service providers.
PROJECT GLAUS does not necessarily receive or store complete payment credentials processed directly by independent payment providers.

3. CRYPTOCURRENCY TRANSACTIONS

Where cryptocurrency is offered as a payment method, payment may involve cryptocurrency wallets, payment providers, blockchain infrastructure or public blockchain networks.
Depending on the payment method, transaction information may include wallet addresses, transaction hashes, blockchain network information, payment amount, timestamps and transaction status.
Certain blockchain information may be publicly accessible and permanently recorded on a decentralized network.
PROJECT GLAUS cannot alter, erase or control information that has been permanently recorded on a public blockchain outside our control.
A request to delete personal information held by PROJECT GLAUS therefore does not require or enable PROJECT GLAUS to erase records independently maintained on a public blockchain.
Third-party cryptocurrency providers, wallet providers or infrastructure providers may process information independently under their own terms and privacy policies.

4. INFORMATION COLLECTED AUTOMATICALLY

When you access the Site, certain technical information may be collected automatically by the Site or by service providers necessary to operate it.
This may include:
  • IP address;
  • browser type;
  • device type;
  • operating system;
  • approximate location derived from technical information;
  • date and time of access;
  • referring pages;
  • requested pages;
  • session information;
  • security and diagnostic information;
  • cookies or similar technical identifiers.
We may use this information to operate, secure, troubleshoot and improve the Site, prevent misuse and understand basic Site functionality.
Further information regarding cookies and similar technologies is provided in our COOKIE POLICY.

5. PRIVATE ACCESS & MARKETING INFORMATION

If you choose to submit your email address through PRIVATE ACCESS, subscription forms or similar features, we may use the information provided to communicate with you about PROJECT GLAUS.
Such communications may include:
  • private releases;
  • collection launches;
  • early access;
  • product availability;
  • PROJECT GLAUS news;
  • events;
  • offers;
  • and related brand communications.
Where consent is legally required, marketing communications will be sent on the basis of that consent.
You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the communication or by contacting us.
Withdrawing consent or unsubscribing from marketing does not affect transactional or service-related communications necessary to fulfil an order or administer an existing relationship.

6. INFORMATION FROM OTHER SOURCES

We may receive information from third parties involved in providing services connected with an order or interaction with PROJECT GLAUS.
These may include:
payment and transaction providers;
cryptocurrency payment or infrastructure providers;
shipping, fulfilment and logistics providers;
fraud-prevention and security providers;
website and technical service providers;
and professional or regulatory sources where permitted by law.
We may combine such information with information already held by us where reasonably necessary for the purposes described in this Policy.

7. HOW WE USE PERSONAL INFORMATION

To the extent permitted by applicable law, PROJECT GLAUS may process personal information for purposes including:
  • processing and fulfilling orders;
  • verifying payments and transactions;
  • arranging shipping and delivery;
  • communicating about orders;
  • processing returns, refunds and claims;
  • providing CUSTOMER CARE;
  • administering PRIVATE ACCESS;
  • maintaining customer and transaction records;
  • operating, maintaining and securing the Site;
  • preventing fraud, abuse, chargebacks and unauthorised transactions;
  • enforcing our Terms of Service and other contractual rights;
  • protecting PROJECT GLAUS, customers and third parties;
  • complying with legal, regulatory, tax, accounting and reporting requirements;
  • establishing, exercising or defending legal claims;
  • responding to lawful requests from authorities;
  • investigating disputes;
  • improving our products, services and Site;
  • communicating marketing or promotional information where permitted;
  • and carrying out other purposes compatible with those described above or otherwise permitted by law.
8. LEGAL BASES FOR PROCESSING

Where applicable data protection law requires a legal basis, PROJECT GLAUS may rely on one or more of the following:
CONTRACT
Processing necessary to enter into or perform a contract with you, including processing orders, payments, delivery, returns and CUSTOMER CARE.
LEGAL OBLIGATION
Processing necessary to comply with applicable legal, tax, accounting, regulatory, customs or other obligations.
LEGITIMATE INTERESTS
Processing necessary for legitimate business interests, including:
operating and protecting PROJECT GLAUS;
preventing fraud and abuse;
maintaining records;
protecting legal rights;
handling disputes;
securing the Site;
improving business operations;
and communicating with customers where permitted by law.
Where required, we balance these interests against the rights and interests of the individual.
CONSENT
Where processing requires consent, including certain marketing communications or optional technologies, we may process information on the basis of the consent provided.
Consent may be withdrawn where applicable, but withdrawal does not affect processing lawfully carried out before withdrawal.

9. WHEN INFORMATION IS REQUIRED

Certain personal information is necessary to complete an order or provide requested services.
If you do not provide information reasonably required to:
verify an order;
process payment;
identify the recipient;
arrange delivery;
comply with legal requirements;
or prevent fraud,
we may be unable to accept, process or fulfil the relevant transaction or request.
PROJECT GLAUS may refuse or suspend an order where required information cannot reasonably be obtained or verified.

10. HOW WE SHARE PERSONAL INFORMATION

PROJECT GLAUS may disclose personal information where reasonably necessary for the purposes described in this Policy.
Recipients may include the following categories.
WEBSITE & TECHNOLOGY PROVIDERS
We use third-party technology to operate the Site and its forms.
At present, the Site uses Tilda Publishing infrastructure for website functionality and collection of information submitted through certain Site forms.
PAYMENT & TRANSACTION PROVIDERS
Information may be shared with or received from providers involved in processing or verifying payments, including cryptocurrency transactions.
The specific provider may depend on the payment method available or selected at the time of purchase.
SHIPPING, FULFILMENT & LOGISTICS PROVIDERS
Where physical products are shipped, information required for fulfilment may be provided to warehouses, fulfilment partners, postal operators, couriers, customs agents or other logistics providers appointed for the relevant shipment.
This may include the recipient's name, delivery address, telephone number, email address, order details and other information reasonably required for delivery or customs clearance.
PROFESSIONAL SERVICE PROVIDERS
We may disclose information to accountants, lawyers, consultants, insurers, auditors or other professional advisers where reasonably necessary.
SECURITY & FRAUD PREVENTION
Information may be disclosed to providers assisting with fraud prevention, payment verification, security or dispute management.
AUTHORITIES & LEGAL DISCLOSURES
We may disclose information where we reasonably believe disclosure is required or permitted by applicable law, court order, regulatory requirement, legal process or lawful government request.
We may also disclose information where reasonably necessary to protect or enforce our legal rights, investigate suspected misconduct, prevent fraud or protect the safety, rights or property of PROJECT GLAUS, our customers or others.

11. BUSINESS TRANSFERS

If PROJECT GLAUS, its business, assets or operations are subject to a merger, acquisition, restructuring, financing, sale, transfer, insolvency or similar transaction, personal information may be disclosed or transferred as part of that transaction to the extent permitted by applicable law.
Any successor may continue to process relevant information subject to applicable data protection law.

12. THIRD-PARTY SERVICES

PROJECT GLAUS does not control the independent privacy practices of third-party services.
Where you interact directly with a payment provider, cryptocurrency provider, shipping company, wallet provider or other third party, that party may separately collect and process information under its own privacy policy.
To the fullest extent permitted by applicable law, PROJECT GLAUS is not responsible for independent data-processing activities carried out by third parties outside our control.
13. COOKIES & SIMILAR TECHNOLOGIES

The Site may use cookies or similar technologies required for website functionality, security, session management, forms, checkout or other operational purposes.
Additional technologies may be used where permitted by applicable law.
Where prior consent is legally required for a non-essential cookie or similar technology, such technology will be used subject to the applicable consent requirements.
For further information, please review our COOKIE POLICY.

14. INTERNATIONAL DATA TRANSFERS

PROJECT GLAUS operates internationally.
Personal information may therefore be accessed, processed or stored in countries other than the country in which you reside, including where our website, payment, logistics, technical or other service providers operate internationally.
Where applicable law imposes requirements on international transfers of personal information, PROJECT GLAUS will use legally recognised transfer mechanisms or safeguards where required.
Depending on the circumstances, these may include applicable adequacy arrangements, contractual safeguards or other transfer mechanisms recognised under applicable law.
Information regarding applicable safeguards may be requested using the contact details below.

15. DATA RETENTION

PROJECT GLAUS retains personal information for as long as reasonably necessary for the purposes for which it was collected and for other lawful business purposes.
Retention periods may depend on:
  • the nature of the information;
  • the existence of an active customer or contractual relationship;
  • legal, accounting and tax requirements;
  • payment and transaction record requirements;
  • fraud-prevention needs;
  • limitation periods;
  • potential or existing disputes;
  • legal claims;
  • regulatory requirements;
  • security requirements;
  • and other legitimate business needs.
PROJECT GLAUS is not required to delete information merely because a transaction has been completed.
A request for deletion does not require us to delete information that we are required or permitted to retain under applicable law, including information required for tax, accounting, fraud prevention, dispute resolution, contractual enforcement or legal claims.
Information may also remain in backups or archival systems for a limited period where immediate deletion is not technically reasonable, subject to applicable law.

16. DATA SECURITY

PROJECT GLAUS and its service providers use reasonable administrative, technical and organisational measures intended to protect personal information.
However, no website, electronic transmission, storage system, cryptocurrency network or internet-based service can be guaranteed to be completely secure.
To the fullest extent permitted by applicable law, PROJECT GLAUS does not guarantee absolute security of information transmitted to, from or through the Site.
You provide information electronically with this limitation in mind.
Nothing in this section limits obligations or liability that cannot lawfully be excluded.

17. YOUR PRIVACY RIGHTS

Depending on your location and the law applicable to the relevant processing, you may have certain privacy rights.
These may include rights to:
  • request access to personal information;
  • request correction of inaccurate information;
  • request deletion in certain circumstances;
  • request restriction of processing;
  • object to certain processing;
  • request portability where applicable;
  • withdraw consent where processing is based on consent;
  • and complain to a competent data protection authority.
These rights are not absolute.
PROJECT GLAUS may refuse, restrict or partially fulfil a request where permitted by applicable law, including where:
information must be retained by law;
retention is necessary for contractual, tax, accounting or regulatory purposes;
information is required to establish, exercise or defend legal claims;
a request would adversely affect the rights of another person;
an applicable legal exemption applies;
or the request is manifestly unfounded or excessive.
Where permitted by law, PROJECT GLAUS may charge a reasonable fee or refuse to act on manifestly unfounded, excessive or repetitive requests.

18. IDENTITY VERIFICATION

Before acting on a privacy request, PROJECT GLAUS may take reasonable steps to verify the identity and authority of the requester.
We may request information reasonably necessary to confirm that the person making the request is entitled to exercise the relevant right.
We may decline to disclose personal information where identity cannot reasonably be verified.
Where a request is made through an authorised representative, we may request evidence of the representative's authority to act.

19. RIGHT TO OBJECT

Where applicable law provides a right to object to processing based on legitimate interests, you may submit an objection using the contact information below.
An objection does not automatically require PROJECT GLAUS to cease all processing.
We may continue processing where applicable law permits us to demonstrate compelling legitimate grounds or where processing is necessary for the establishment, exercise or defence of legal claims.

20. MARKETING COMMUNICATIONS

You may unsubscribe from PROJECT GLAUS marketing emails at any time by using the unsubscribe functionality provided in the relevant communication or by contacting us.
Opting out of promotional communications does not prevent PROJECT GLAUS from sending non-marketing communications where reasonably necessary.
These may include:
order confirmations;
payment information;
shipping updates;
CUSTOMER CARE communications;
security notices;
legal notices;
or other transactional communications.
We currently do not rely on the checkout telephone number as automatic consent to receive promotional SMS messages.

21. AUTOMATED PROCESSING

PROJECT GLAUS may use automated tools or third-party systems for operational purposes such as fraud screening, transaction verification, security or risk detection.
We do not intentionally rely solely on automated decision-making that produces legal or similarly significant effects on individuals except where permitted by applicable law and subject to any safeguards required by that law.

22. CHILDREN'S PRIVACY

The Site is not intended for individuals under the age of 18.
PROJECT GLAUS does not knowingly seek to collect personal information from minors through services intended exclusively for adults.
If we become aware that information has been collected in circumstances where applicable law requires deletion or parental authorisation, we may take appropriate action.

23. SALE OR SHARING OF PERSONAL INFORMATION

PROJECT GLAUS does not currently operate third-party behavioural advertising pixels such as Meta Pixel, TikTok Pixel on the Site.
If our use of advertising or tracking technologies materially changes, this Policy and, where applicable, our Cookie Policy and consent mechanisms should be updated accordingly.
Depending on your jurisdiction, applicable privacy law may provide specific rights concerning the sale, sharing or use of personal information for targeted advertising.
Where such rights apply to PROJECT GLAUS and the relevant processing, they may be exercised as required by applicable law.
For example, covered businesses under California law cannot contractually require consumers to waive applicable CCPA rights, and California law provides rights including deletion, correction and opt-out of certain sale/sharing activities.

24. CHANGES TO THIS POLICY

PROJECT GLAUS may modify this Privacy Policy from time to time to reflect changes in our operations, technology, service providers, payment methods, legal requirements or business practices.
The latest version will be published on this page with an updated date.
Changes apply from the effective date of the revised Policy to the extent permitted by applicable law.
Where applicable law requires additional notice or consent for a material change, we will provide such notice or obtain such consent as required.

25. CONTACT & PRIVACY REQUESTS

Questions, requests or complaints concerning this Privacy Policy or PROJECT GLAUS privacy practices may be directed to:
support@glausenemy.com